Operations Lead UK (m/w/d)

Permanent employee, Full-time · London

About us
We are the leading provider of all-inclusive E-Bike and Cargo Bike subscriptions in cities all over Europe. Our service enables businesses and couriers to deliver goods efficiently and sustainably on the last mile, and we are proud to be trusted by some of the world's most exciting delivery companies such as Flink, MAYD, Wolt, Just Eat Takeaway.com, as well as thousands of independent couriers. As we continue to expand and revolutionize the delivery industry, we are seeking a talented and motivated Operations Lead to join our team.
Your Mission at CYCLE
As the Operations Lead for the UK, you will play a pivotal role in steering CYCLE's growth and operational excellence in our newest market. We are looking for a hands-on individual who is willing to get their hands dirty with hardware and also excel in customer-facing interactions. Your responsibilities will span various facets of operations, team leadership, strategic development, and market expansion, ensuring that our high standards are maintained both behind the scenes and directly with our customers.

Operations Management:
  • Set up our operations from scratch with support from Central Ops and HQ.
  • Possess a hands-on approach and be consistently available to assist customers.
  • Lead and oversee the business, with a focus on cost-effective and rapid growth.
  • Introduce KPIs and enhance operational efficiency to maintain a healthy bottom line.
Team Leadership and Development:
  • Hire, lead and mentor an excellent team of mechanics and operational staff. 
  • Cultivate a performance-driven, motivational and positive culture and foster teamwork from day one.
Develop and Implement Growth Strategies:
  • Assist in formulating and articulating the expansion strategy for the UK.
  • Grow CYCLE's market share and identify opportunities to increase our customer base across various segments.
  • Show a thorough understanding of the London business landscape, including local market dynamics, regulatory environment and established professional networks. Familiarity with operational challenges and opportunities unique to the city will be highly valued.
Collaboration and Communication:
  • Maintain strong communication with HQ, providing regular updates and feedback on goals, strategy and market development. 
  • Work with cross-functional teams to address specific requirements in the UK.
  • Report directly to the Head of Operations.
Financial Oversight:
  • Manage the regional budget and financial health for the UK.
Your skills and qualifications
  • Proven track record in Supply Chain, Logistics, Central Operations, Consulting or similar roles with leadership experience, preferably in multi-country operations.
  • Hands-on mentality: You are not afraid to get your hands dirty and are happy to physically assist where necessary.
  • Expertise in managing day-to-day operations with a keen eye for process optimization.
  • Profound analytical mindset and a data-driven approach for decision-making.
  • Exceptional communication skills, with the ability to lead and influence across diverse cultural landscapes.
  • Proven ability to foster productive and harmonious team dynamics.
  • Prior experience in the Mobility, Delivery or a similar industry, especially in a multinational context, is a big plus.
  • Fluency in English is mandatory. German is advantageous.
  • Education: Bachelor’s or Master’s degree in a relevant field.
What you can expect from us
  • Take on a challenge in a fast-paced and growing industry.
  • The opportunity to have a positive impact on the daily work of thousands of couriers.
  • Full responsibility for launching a new market from scratch. 
  • Enjoy creative freedom, open communication, and rapid decision-making processes.
  • A healthy mix of remote work and office days - we want to get to know you better and build a strong team, but we respect that each individual has their own rhythm, family, and lifestyle.
  • An international, highly motivated, and fast-growing team, in which teamwork comes first.
  • Access to our E-Bikes or a subsidy on your public transport ticket to help you get from A to B sustainably and quickly.
  • A competitive salary, state-of-the-art technical equipment and 20 days of vacation per year.
CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation, or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don't hesitate to let us know in advance.
How to reach us
If you have any questions about the position, please feel free to reach out to our Talent Acquisition Partner, Ricardo! ricardo@cycle.eco
Your application!
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