Technical Service Coordinator (f/m/d)

Lavoro a tempo indeterminato, Full-time · Poznań

About us

We want to transform urban traffic with e-bikes and make our cities more livable for everyone. Our subscription service has a clear mission: to provide smarter, more affordable, and environmentally friendly urban transportation. We're already operating in over 85 cities across Austria, Germany, Italy, Netherlands and Poland. We're part of a movement for cleaner cities. Whether you want to zip through the city more efficiently or optimize your business - our e-bikes and e-cargo bikes put you in the fast lane toward sustainable mobility.

Join us on the journey to the future - move sustainably, efficiently & swiftly!

Your Mission

You'll plan and dispatch mechanics for e-bike servicing across client locations, balancing SLA performance, route efficiency, and fleet uptime. As the connector between Customer Success, Regional Management, Lead Mechanics and Operations, you'll ensure smooth service delivery.

Key Responsibilities:

Daily Planning
- Process service requests and schedule mechanics based on priority
- Optimize routes and reallocate resources as needed
- Maintain visibility of plans to teams
Service Readiness
- Ensure clear communication between CS and Operations
- Verify tool/part availability with Lead Mechanics
- Follow up on supply issues and confirm mechanic preparedness
Continuous Improvement
- Support operational initiatives and track KPIs
- Provide feedback to improve workflows and processes

Your skills and qualifications

2+ years in field service coordination, dispatch planning, or a related operations role
Experience in mobility, logistics, micromobility, or courier-focused environments is a strong plus
Ability to plan and adapt under pressure in multi-city or multi-country setups
Strong communication and coordination skills, especially with technical and customer-facing teams
Comfortable working with tools like Google Sheets, Slack, field ops platforms, etc.
Fluent in English (written and spoken); additionally German would be a plus.

What you can expect from us

Exciting Industry: You'll work in the dynamic world of mobility - a constantly evolving field.
Real Impact: Your work makes life easier and better for many bike couriers.
Immediate Responsibility: Start making an impact right away and implement your own ideas. No boredom here!
Future Shaper: As part of our growing startup, you'll help shape tomorrow's mobility.
International Team: Work with motivated colleagues from around the world. We value teamwork.
Strong Network: You're never alone - our experienced mechanics are always there to support you.
Fair Conditions: We offer an attractive salary, modern equipment, and 28 vacation days per year.

Diversity

At CYCLE, we believe diversity makes us stronger! Regardless of who you are, where you come from, or what makes you unique - you're welcome here.

How to reach us

If you have any questions, please don't hesitate to contact Ricardo at ricardo@cycle.eco

Candidati per questa posizione

Non vediamo l'ora di vedervi!

Grazie per il tuo interesse in GetHenry. Si prega di compilare il seguente breve modulo. Se hai difficoltà a caricare i tuoi dati, contattaci via e-mail all'indirizzo job@gethenry.co.