Operations Manager (f/m/d) - Berlin

At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road.

From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show.

Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities.

Ride with us into the future – sustainable, efficient, and full speed ahead!

As an Operations Manager, you will be responsible for the smooth operation of our vehicle fleet across the DACH region. You will manage operational processes, optimize logistics workflows, and ensure our B2B customers are reliably supplied with vehicles at all times.

• Managing and optimizing day-to-day fleet operations across the DACH region
• Planning and coordinating logistics processes (delivery, pickup, location distribution)
• Owning operational KPIs such as availability, utilization and service quality
• Working with workshop/maintenance teams to ensure fleet availability
• Managing external logistics and service partners
• Identifying and implementing process improvements in daily operations
• Coordinating closely with Customer Success and Sales on customer needs

• Several years of experience in operations, logistics or fleet management
• Experience managing operational teams and external service providers
• Strong process and numbers orientation (KPI-driven approach)
• Hands-on mentality and problem-solving skills in daily operations
• Willingness to travel within the DACH region
• Good German and English skills
• Nice to have
  • Experience in mobility, sharing economy or last-mile logistics
  • Experience with B2B delivery customers (e.g. quick commerce, food delivery)
  • Confident use of fleet or route planning software

• Competitive salary aligned with your skills and experience
• High operational responsibility with direct impact on customer satisfaction
• Varied role spanning strategic planning and hands-on daily operations
• Collaboration with a dynamic, growing team
• Flexible work arrangements with travel within the DACH region

CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don’t hesitate to let us know in advance.