Customer Success / Key Account Manager (f/m/d) - Berlin

At CYCLE, we’re redefining urban mobility for the people who keep cities moving: couriers, riders, and delivery pros. Our e-bike subscription service combines durable vehicles, fast repairs, and real support, everything riders need to stay on the road.

From Berlin to London, Vienna to Amsterdam, we operate in 200+ cities across Europe, providing thousands of riders with bikes built for work, not for show.

Our mission is simple: make last-mile delivery more reliable, affordable, and sustainable, one ride at a time. With every bike we deploy, we’re helping build the backbone of smarter, greener cities.

Ride with us into the future – sustainable, efficient, and full speed ahead!

As a Customer Success / Key Account Manager, you will be the main point of contact for our B2B delivery customers. You will manage existing customer relationships, ensure high customer satisfaction, and grow accounts strategically.

• Independently managing and growing B2B key accounts (e.g. quick commerce and delivery services)
• Building long-term, trust-based customer relationships
• Regularly aligning with customers on needs, fleet size and service quality
• Acting as the interface between customers and internal teams (Operations, Fleet, Product)
• Identifying growth and cross-/upsell potential within existing accounts
• Handling escalations and ensuring fast resolutions
• Preparing reports and business reviews for customers

• Several years of experience in key account management, customer success or B2B sales
• Experience managing demanding B2B customers, ideally in logistics, mobility or platform businesses
• Strong communication and negotiation skills
• Solution-oriented, proactive way of working
• Confident use of CRM systems
• Good German and English skills
• Nice to have
  • Experience with quick-commerce or delivery service customers
  • Understanding of fleet and logistics processes
  • Willingness to travel for customer meetings within the DACH region

• Competitive salary aligned with your skills and experience
• Comprehensive benefits package, including private healthcare (Medicover) and Medicover Sport
• Direct ownership of key strategic customer relationships
• Varied role with a lot of customer interaction
• Flexible working hours and remote/hybrid options
• A growing company with short decision-making paths

CYCLE values diversity and is an equal opportunity employer, providing a safe and inclusive space for everyone. No matter your gender, gender identity, age, disability, body size, race, religion, sexual orientation or nationality, we would love to receive your application! If there is anything we can do to make your recruiting process more comfortable or accessible, please don’t hesitate to let us know in advance.